Refund and Returns Policy
At sttadiu.com, we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.
Returns
You have [14/30] days from the date of delivery to return an item. To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase (order number, receipt, etc.)
To initiate a return, please contact us at sttadiu1@gmail.com with your order details.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–10] business days.
If rejected, we’ll contact you with an explanation.
Late or missing refunds:
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company—it may take some time before your refund is officially posted
If you’ve done all of this and still have not received your refund, please contact us at sttadiu1@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at sttadiu1@gmail.com and we’ll guide you through the process.
Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Downloadable digital products
Clearance or final sale items
Shipping Returns
To return your product, you should mail it to:
sttadiu1@gmail.com
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.